EDIT/DELETE AUTO ATTENDANTS
Setting | Description |
Auto Attendant Name | This is the auto attendant name you entered on the previous page. Use this field to change the name if desired. |
Extension | Read-only field that shows the extension associated with this auto attendant that you entered on the previous page. |
Intro Greetings | Click the icon to display the Manage Greetings pop-up window and play, upload, record, or delete greetings. |
Menu Prompt | Click in the text box or click the icon to upload or record a menu prompt. |
Dial Pad Menu | Route calls to one of a variety of resources when a caller selects that option. Click a number, and then select an application from the following pop-up: |
● User = goes to a user (extension). ● Conference = goes to a conference bridge. ● Call Queue = goes to a call queue. ● Directory = goes to a dial by name directory. ● Voicemail = goes to a specific mailbox. ● Voicemail Management = allows outside staff to call in and retrieve voicemail. ● External Number = forwards to an external telephone number (for example, to send the caller to on-call staff). ● Play Message = commonly used for hours and directions. ● Repeat Prompt = replays the menu of options to the caller. Add Tier = adds a submenu with a new greeting and set of options. | |
Options | Click this button to open a pop-up window with the following options. Click Done when finished. ● Enable dial by extension = enable (check) or disable (uncheck) dial by extension. ● If no key is pressed = sets the default action if no key is pressed. ● If an unassigned key is pressed = sets the action if an unassigned key is pressed. |
If you no longer need an auto-attendant, you can delete it from the system