PBX
ADD/EDIT CALL QUEUE (MOH) INTRODUCTORY GREETINGS
An introductory greeting is a message that is played when a caller is routed to a queue. For example, if a caller selects the option for Sales, as the call is being routed to the Sales queue, you may choose to have an introductory greeting that says ...
CALL QUEUES_ LINEAR CASCADE
Navigate to Call Queues This type of queue routes callers to groups of available agents in a predefined order. The order is defined when editing the queue's agents. Basic Tab Fields If 'Record Calls' is enabled, then the call queue can be configured ...
CALL QUEUES_ CALL PARK
Navigate to Call Queues Call park is a feature that allows you to put a call on hold, so that another person can pick it up on a different phone. When you “park” the call, anyone with access to the parked call can pick it up. Note: The Call Park ...
UNDERSTANDING CALL QUEUES
LOG IN with your Username & Password Credentials that were sent to your email Note: To reset your password, please contact (530) ONE-STOP Navigate to Call Queues The Call Queue feature allows your phone system to manage high traffic call flows. When ...
ALLOW / BLOCK PHONE NUMBERS
At times you may find it necessary to block numbers that may be considered spam or unwanted callers. This article outlines the easy process for anyone with Admin rights in your organization to do so. 1) LOG IN with your phone system Username & ...
MUSIC ON HOLD_ ROYALTY FREE MUSIC
Music on hold (MOH) for call queues can now be managed by those within your organization with manager credentials directly from the call queue configuration page via online portal Access royalty free music on ...
GRAPHS & STATISTICS OVERVIEW
Call Graphs The Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage. Statistics Panel The right side of the Active Calls page has a Usage statistics panel that shows the status and ...
EDIT/DELETE AUTO ATTENDANTS
Editing Auto Attendants From the Auto Attendants page, either: Click a name OR click the icon at the far right of the Auto Attendants page To complete the fields, see table below Table Adding/Editing an Auto Attendant Setting Description Auto ...
ANSWERING RULES
LOG IN with your phone system Username & Password Credentials Note: To register a new user, please contact (530) ONE-STOP Answering Rules From the Answering Rules page, click Add Rule The Add an Answering Rule page appears. From this page, you can ...
TIME FRAMES, FORWARDING & HOLIDAYS
Working with Time Frames When you create a new time frame, you assign a unique name to it and then specify one of the following times associated with the time frame: ● Always = time frame applies to all hours of every day (24/7/365) ● Days of the ...
VOICEMAIL GREETINGS
LOG IN with your phone system Username & Password Credentials Note: To register a new user, please contact (530) ONE-STOP Click the Messages Tab Click Settings In the Greetings section> Voicemail Greeting> Click Manage Greetings> Recorded Name> ...
VOICEMAIL OVERVIEW
LOG IN with your phone system Username & Password Credentials Note: To register a new user, please contact (530) ONE-STOP Click the Messages Tab New Voicemails will display on the dashboard To access Messages that have been Saved or Deleted, click ...